by KyoungHee.choi@propulo.com | Jan 7, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Today we are conversation with an experienced luxury hotelier to capture insights on how to differentiate in the service experience space. Exploring the tactics to create magic to differentiate at the high end of the service...
by KyoungHee.choi@propulo.com | Nov 12, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Today, we are in conversation with Clint Malham, President & COO of London Drugs, one of Canada’s largest retailers. This is a must listen to episode for some phenomenal leadership insights on Customer...
by KyoungHee.choi@propulo.com | Oct 15, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE In this episode, Colin Crowley shares his experience and successes in innovating Customer Experience for Freshly, a leader in the digital meal delivery category. He touches on the benefits of a well implemented...
by KyoungHee.choi@propulo.com | Oct 1, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE The restaurant industry has been a leader in Service Experience. Professor Alex Susskind from the Associate Dean for Academic Affairs at the School of Hotel Administration at Business, Cornell University shares...
by KyoungHee.choi@propulo.com | Sep 3, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Dr Leonard Berry from Mays Business School at Texas A&M University joins me to share some key insights from his recent published work addressing the future of Service Experience in the current Pandemic Age....
