by KyoungHee.choi@propulo.com | Jan 21, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Organizational Change is inevitable, and it is key to success in Customer Experinece. Today, our special guest Campbell Macpherson, shares his insights on the power to change, how to embrace change, strategies to drive...
by KyoungHee.choi@propulo.com | Jan 7, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Today we are conversation with an experienced luxury hotelier to capture insights on how to differentiate in the service experience space. Exploring the tactics to create magic to differentiate at the high end of the service...
by KyoungHee.choi@propulo.com | Dec 24, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT EPISODE A year in review. The CX Guru’s Top 8 themes and ideas from our 2020 season! Get caught up with the ideas that will help you leave a legacy in 2021! Happy Holidays! . The Customer Experience (CX) with Eric Michrowski...
by KyoungHee.choi@propulo.com | Jun 25, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE A fantastic conversation with Louis Saint-Cyr, an exceptional operational leader that shares his secrets to leadership for great customer outcomes. Louis has held several senior leadership roles across 3...
