by KyoungHee.choi@propulo.com | Nov 26, 2020 | Uncategorized
LISTEN TO THE EPISODES ABOUT THE EPISODE Today, we are in conversation with April Dunford to explore the importance of starting with a well-defined product or service positioning. Too often, customer experience friction develops when the positioning hasn’t been done...
by KyoungHee.choi@propulo.com | Aug 6, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Gwen Oglesby shares some insights on Customer Experience in Contact Centers based on her extensive experience and recent book Call Center: A Focus on Customer Service. Contact Centers are a crucial component of...
by KyoungHee.choi@propulo.com | Jul 23, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE If you want a fantastic read to inspire your Customer Experience journey, look no further than Dr Mark Colgate’s Science of Service. A great read that is anchored in science and research not one hit wonders....
