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The future of Service Experience in the Pandemic Age with Dr. Leonard L. Berry

Sep 3, 2020

LISTEN TO THE EPISODE ABOUT THE EPISODE Dr Leonard Berry from Mays Business School at Texas A&M University joins me to share some key...

Maximizing the ROI of CX initiatives with Kunal Chopra

Aug 20, 2020

LISTEN TO THE EPISODE ABOUT THE EPISODE In these challenging times, many leaders are questioning the need to invest in Customer...

Driving Customer Service in Contact Centers with Gwen Oglesby

Aug 6, 2020

ABOUT THE EPISODE Gwen Oglesby shares some insights on Customer Experience in Contact Centers based on her extensive experience and recent book Call...

The Science of Service: Behind one of the best Customer Experience Books with Dr. Mark Colgate

Jul 23, 2020

ABOUT THE EPISODE If you want a fantastic read to inspire your Customer Experience journey, look no further than Dr Mark Colgate’s Science of...

Customer Experience Listener Questions with Eric Michrowski

Jul 9, 2020

LISTEN TO THE EPISODE ABOUT THE EPISODE This week on the CX Guru, Eric Michrowski answers 5 listener questions. He explores topics on...

How to lead an operation for growth and customer excellence with Louis Saint-Cyr

Jun 25, 2020

LISTEN TO THE EPISODE ABOUT THE EPISODE A fantastic conversation with Louis Saint-Cyr, an exceptional operational leader that shares...

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MEET OUR HOST

Leader | Speaker | Author

Eric Michrowski is a globally recognized thought leader and guru in Operational Performance & Transformations, Safety Culture, and Customer Experience. A highly sought-after Executive speaker on the global stage, he has led executive training programs, coached the C-Suite, and connected with thousands of Fortune 500 senior leaders. He has been featured on TV, in articles, and Podcasts and has an upcoming ForbesBooks book to be published this year.

His approach is anchored in evidence-based research and practical applications in Human Performance, Process Excellence, and Organizational Change. He brings over 25-years hands-on experience across a range of industries with a long list of operational achievements.

Eric holds a Bachelor’s in Laws, a Lean Six Sigma Master Black Belt, and has received several international awards both personally and for the teams he has led.

Hello Eric