The Customer experience Guru
WITH ERIC MICHROWSKI
Your Business success story begins now!
LISTEN TO THE SAFETY GURU
TOP 3 EPISODES
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Holiday Special Episode – The Top 8 from 2020: Key insights from The CX Guru
LISTEN TO THE EPISODE ABOUT EPISODEA year in review. The CX Guru’s Top 8 themes and ideas from our 2020 season! Get caught up with...
When you Care Enough: Customer Experience Insights from Hallmark with Ted Stodolka
LISTEN TO THE EPISODE ABOUT THE EPISODE What better time of the year to be in conversation with Hallmark’s VP of Chief Care Officer,...
Getting Your Positioning Right to Drive CX with April Dunford
LISTEN TO THE EPISODES ABOUT THE EPISODE Today, we are in conversation with April Dunford to explore the importance of starting with a well-defined...
Leading Customer Experience from the Front Line with Clint Mahlman
LISTEN TO THE EPISODE ABOUT THE EPISODE Today, we are in conversation with Clint Malham, President & COO of London Drugs, one of...
Getting the Digital Experience Right with Jason Cranford Teague
LISTEN TO THE EPISODE ABOUT THE EPISODE In today’s context, nearly all Customer Journeys have a Digital component. The seamlessness...
A Freshly perspective on Customer Experience with Colin Crowley
linkedinyoutubefacebooktwitterABOUT THE EPISODE In this episode, Colin Crowley shares his experience and successes in innovating Customer Experience...
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MEET OUR HOST
Eric Michrowski is a globally recognized thought leader and guru in Operational Performance & Transformations, Safety Culture, and Customer Experience. A highly sought-after Executive speaker on the global stage, he has led executive training programs, coached the C-Suite, and connected with thousands of Fortune 500 senior leaders. He has been featured on TV, in articles, and Podcasts and has an upcoming ForbesBooks book to be published this year.
His approach is anchored in evidence-based research and practical applications in Human Performance, Process Excellence, and Organizational Change. He brings over 25-years hands-on experience across a range of industries with a long list of operational achievements.
Eric holds a Bachelor’s in Laws, a Lean Six Sigma Master Black Belt, and has received several international awards both personally and for the teams he has led.
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