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In these challenging times, many leaders are questioning the need to invest in Customer Experience. Kunal Chopra shares 4 recent examples that showcase the rapid return on investment in key Customer Experience initiatives and shares some ideas on areas to focus on to maximize value. If you are looking for ideas to maximize the return on investment for key customer experience initiatives, you need to tune in to this episode!

The Customer Experience (CX) Guru with Eric Michrowski

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Eric Michrowski:


Kunal is a collaborative and results oriented Management Consultant and Transformation Leader. His expertise in Client Centric end-to-end optimization and transformation has been demonstrated in the successful delivery of multiple high impact initiatives for global organizations. With a focus on enabling enhanced client experience delivery, Kunal has optimized complete service delivery models to enhance service, and profitability while mitigating risk by leveraging data, technology, process, human capital and risk management. Collectively he has delivered over $100 million in tangible business benefits for his clients.