ABOUT THE EPISODE
Interview with Dale Lawrence where he shares how his roots in music helped him create innovative customer experience solutions. He shares his 3 Golden Rules to drive success in your Customer Experience Transformations. Listen in to help improve your success with Customer Experience.
The Customer Experience Guru with Eric Michrowski
Listen more episodes at https://thecustomer.guru/
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ABOUT THE GUEST
A veteran of driving Operational Excellence and Process Transformations across a wide range of businesses, Dale’s customer-minded approach helps Propulo’s clients optimize their processes for bottom-line results. He has held Continuous Improvement Leadership roles in two large organizations previous, and has extensive experience in driving process transformation including success in supply chain, retail operations, telecommunications, procurement, energy providers, call centers, financial institutions and construction organizations. His award-winning work has been recognized at the Process Excellence Awards as the Best Project (2012).