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ABOUT THE EPISODE 

This week on the CX Guru, Eric Michrowski answers 5 listener questions. He explores topics on Customer Effort and the impact on Service Design, the importance of Empowering team members, Contact Center Metrics and ways to shift them and the Best Service Metrics to implement is service based roles to drive the right Customer Experience outcomes.

The Customer Experience (CX) Guru with Eric Michrowski

Listen more episodes at https://thecustomer.guru/

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Eric Michrowski: http://www.ericmichrowski.com/

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