by KyoungHee.choi@propulo.com | Jan 21, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Organizational Change is inevitable, and it is key to success in Customer Experinece. Today, our special guest Campbell Macpherson, shares his insights on the power to change, how to embrace change, strategies to drive...
by KyoungHee.choi@propulo.com | Jan 7, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Today we are conversation with an experienced luxury hotelier to capture insights on how to differentiate in the service experience space. Exploring the tactics to create magic to differentiate at the high end of the service...
by KyoungHee.choi@propulo.com | Dec 24, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT EPISODE A year in review. The CX Guru’s Top 8 themes and ideas from our 2020 season! Get caught up with the ideas that will help you leave a legacy in 2021! Happy Holidays! . The Customer Experience (CX) with Eric Michrowski...
by KyoungHee.choi@propulo.com | Dec 10, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE What better time of the year to be in conversation with Hallmark’s VP of Chief Care Officer, Ted Stodolka! Ted shares some amazing insights on Customer Experience from his journey at both Marriott and Hallmark....
by KyoungHee.choi@propulo.com | Nov 26, 2020 | Uncategorized
LISTEN TO THE EPISODES ABOUT THE EPISODE Today, we are in conversation with April Dunford to explore the importance of starting with a well-defined product or service positioning. Too often, customer experience friction develops when the positioning hasn’t been done...
by KyoungHee.choi@propulo.com | Nov 12, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Today, we are in conversation with Clint Malham, President & COO of London Drugs, one of Canada’s largest retailers. This is a must listen to episode for some phenomenal leadership insights on Customer...
