by KyoungHee.choi@propulo.com | Feb 18, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Today we are exploring the power of words and conversations to drive Customer Experience. Grant Packard has done some exceptional research that demonstrates how a few changes to words and conversations can have a substantial...
by KyoungHee.choi@propulo.com | Feb 4, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Diversity and Inclusion are critical levers of business success, yet too few companies are driving real impact. Today we explore tangible strategies to maximize the benefit on Customer Experience loyalty and tactics to drive...
by KyoungHee.choi@propulo.com | Jan 21, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Organizational Change is inevitable, and it is key to success in Customer Experinece. Today, our special guest Campbell Macpherson, shares his insights on the power to change, how to embrace change, strategies to drive...
by KyoungHee.choi@propulo.com | Jan 7, 2021 | Uncategorized
LISTEN TO THE EPISODE ABOUT THE EPISODE Today we are conversation with an experienced luxury hotelier to capture insights on how to differentiate in the service experience space. Exploring the tactics to create magic to differentiate at the high end of the service...
by KyoungHee.choi@propulo.com | Dec 24, 2020 | Uncategorized
LISTEN TO THE EPISODE ABOUT EPISODE A year in review. The CX Guru’s Top 8 themes and ideas from our 2020 season! Get caught up with the ideas that will help you leave a legacy in 2021! Happy Holidays! . The Customer Experience (CX) with Eric Michrowski...
