The Customer experience Guru
WITH ERIC MICHROWSKI
Your Business success story begins now!
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LISTEN TO THE EPISODE ABOUT THE EPISODE Today we are exploring the power of words and conversations to drive Customer Experience. Grant Packard has...
LISTEN TO THE EPISODE ABOUT THE EPISODE Diversity and Inclusion are critical levers of business success, yet too few companies are driving real...
LISTEN TO THE EPISODE ABOUT THE EPISODE Organizational Change is inevitable, and it is key to success in Customer Experinece. Today, our special...
LISTEN TO THE EPISODE ABOUT THE EPISODEToday we are conversation with an experienced luxury hotelier to capture insights on how to differentiate...
LISTEN TO THE EPISODE ABOUT EPISODEA year in review. The CX Guru’s Top 8 themes and ideas from our 2020 season! Get caught up with...
LISTEN TO THE EPISODE ABOUT THE EPISODE What better time of the year to be in conversation with Hallmark’s VP of Chief Care Officer,...
MEET OUR HOST
Eric Michrowski is a globally recognized thought leader and guru in Operational Performance & Transformations, Safety Culture, and Customer Experience. A highly sought-after Executive speaker on the global stage, he has led executive training programs, coached the C-Suite, and connected with thousands of Fortune 500 senior leaders. He has been featured on TV, in articles, and Podcasts and has an upcoming ForbesBooks book to be published this year.
His approach is anchored in evidence-based research and practical applications in Human Performance, Process Excellence, and Organizational Change. He brings over 25-years hands-on experience across a range of industries with a long list of operational achievements.
Eric holds a Bachelor’s in Laws, a Lean Six Sigma Master Black Belt, and has received several international awards both personally and for the teams he has led.
Your Business success story begins now.
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